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Customer Service Course



Each and every one of us serves cus­tomers, whether we real­ize it or not. Maybe you’re on the front lines of a com­pany, serv­ing the peo­ple who buy your prod­ucts. Per­haps you’re an accoun­tant, serv­ing the employ­ees by pro­duc­ing their pay checks and keep­ing the com­pany run­ning. Or maybe you’re a com­pany owner, serv­ing your staff and your customers.

The Cus­tomer Ser­vice course will look at all types of cus­tomers and how we can serve them bet­ter and improve our­selves in the process. You will be pro­vided a strong skill-​set includ­ing in-​person and over the phone tech­niques, deal­ing with dif­fi­cult cus­tomers, and gen­er­at­ing return business.

Learn­ing Outcomes

By the end of this course, you will be able to:

  • State what cus­tomer ser­vice means in rela­tion to all your cus­tomers, both inter­nal and external
  • Rec­og­nize how your atti­tude affects cus­tomer service
  • Iden­tify your cus­tomers’ needs
  • Use out­stand­ing cus­tomer ser­vice to gen­er­ate return business
  • Build good will through in-​person cus­tomer service
  • Pro­vide out­stand­ing cus­tomer ser­vice over the phone
  • Con­nect with cus­tomers through online tools
  • Deal with dif­fi­cult customers

DISCOUNT CODE:  [Use “SPREADMEDIA” as your Coupon Code to get 50% discount]

Rec­om­mended Com­ple­tion Time: Most users com­plete this course in 6 hours to 1 week. You will have access for one (1) month to com­plete this course. Certificates will be made available to you online after you pass the course. Pass mark is 60%


To Pay via Spread Media, click:

Purchase Course

To Pay via CIB’s Site, click:

Purchase This Course via CIB Site

SKU: CS1 Category:

Product Description

Below are the Mod­ules for The Customer Service Course

Mod­ule One: Get­ting Started

Mod­ule Two: Who We Are and What We Do

Mod­ule Three: Estab­lish­ing Your Attitude

Mod­ule Four: Iden­ti­fy­ing and Address­ing Cus­tomer Needs

Mod­ule Five: Gen­er­at­ing Return Business

Mod­ule Six: In-​Person Cus­tomer Service

Mod­ule Seven: Giv­ing Cus­tomer Ser­vice over the Phone

Mod­ule Eight: Pro­vid­ing Elec­tronic Cus­tomer Service

Mod­ule Nine: Recov­er­ing Dif­fi­cult Customers

Mod­ule Ten: Under­stand­ing When to Escalate

Mod­ule Eleven: Ten Things You Can Do to WOW Cus­tomers Every Time

Mod­ule Twelve: Wrap­ping Up

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